Customer Service Rocks: Building Success with our Core Values
As we reflect on Rocktops’ journey, from humble beginnings with a small team and a single location. To blossoming into a thriving presence with two locations, one thing is clear: our success story goes beyond mere numbers. Fueled by a passionate group of employees. Who embody customer service through our core values, motto, and unwavering focus, guiding us every step of the way.
The Core Four
At Rocktops, our foundation is built on unwavering principles encapsulated in our core values. Work ethic is the base of everything we do. From day one, we’ve been motivated by the desire to give our customers, company, and coworkers nothing less than our maximum effort and focus. This drive has propelled us forward, pushing us to exceed expectations and deliver excellence in every project we undertake. Accountability is another cornerstone – we believe in taking responsibility and learning from both successes and failures. Dependability is ingrained in our culture – we strive to be reliable, honest, and always give our best., fostering trust and confidence among our clients and team members alike.
Problem-solving is not just a skill; it’s a mindset at Rocktops. We approach challenges with a solution-oriented mindset, always seeking to not only identify problems but also provide innovative solutions. Guiding each other through difficulties and sharing knowledge is how we foster growth and development within our team, ensuring that everyone has the support they need to succeed.
Positivity and respect are the driving forces behind our interactions, both internally and externally. It’s paramount – we treat everyone with kindness, thoughtfulness, and understanding, recognizing the value that each individual brings to the table. We keep our atmosphere light and easy, creating an environment where people feel welcomed and appreciated, fostering long-lasting relationships with both customers and colleagues. Remaining mindful allows us to stay adaptable, humble, and focused on continual self-improvement, ensuring that we evolve with the ever-changing needs of our industry and community.
Communication is the glue that holds everything together. We prioritize clarity and transparency in all our interactions. This ensures that everyone is on the same page and working towards a common goal.
Rocktops Rally Cry: “Do What’s Right, Beautifully!”
Our company motto, “to do what’s right, beautifully,” encapsulates our commitment to integrity and excellence. Every decision we make and every project we take on is guided by this principle, ensuring that we not only meet but exceed the expectations of our customers.
The Ultimate Goal:
Our core focus – to create a great customer experience – is at the heart of everything we do. It’s what drives us to continually innovate, improve, and strive for excellence in every aspect of our business.
Finally, we look back on how far we’ve come in the 10 years we’ve been in business. We are filled with pride and gratitude for everyone who has been a part of this journey. Our success is a testament to the power of strong values, a clear vision, and a dedicated team working towards a common goal. With our core values as our compass, we have no doubt that the future holds even greater achievements for Rocktops!
Do you have any burning questions about the Rocktops’ Process? Are you on the edge of your seat, dying to find out? We’re here to answer them – email us at
in**@ro********.com
, call us at our Olathe location at 913.782.0802, Lee’s Summit location at 816.272.0526, or schedule an appointment in our award-winning showroom. We’re excited to hear from you!